Terms & Conditions

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This page was last edited on 16/01/2024.

Terms and conditions


These General Terms and Conditions apply to all transactions made online with KITE OPTICS. Please read them carefully before you place an order. All agreements are subject to and will be interpreted in accordance with Belgian law, and all disputes between the parties shall be exclusively settled by the Belgian courts. Nothing in these General Conditions shall be deemed to affect your statutory rights.

By making use of this website, you accept these General Conditions. All transactions with KITE OPTICS are subject to these General Conditions.

The words ‘the company’, ‘we’ or ‘us/our’ always refer to KITE OPTICS. The word ‘customer’ always refers to the person or persons who purchase(s) goods from the company or agree(s) to purchase goods. Every reference to the website implies a reference to all URLs that are the property of KITE OPTICS.

2. Prices

All prices are stated in euros. They include VAT at the applicable rate, unless clearly stated otherwise. All prices are subject to change without prior notice.

3. Orders

To purchase a product, you first need to add it to your shopping basket. Once you have added your desired products to your shopping basket, you need to enter your contact and invoicing details. Then, you have to provide us with all necessary details for the payment of the products. Once we have received all of the above details, you will see an overview page. Once you accept this, your purchase is confirmed. The purchase agreement can be concluded in the language of the website where you make your purchase.

We accept orders through online transactions (secure server). All transactions using credit and debit cards are subject to verification and the authorisation of the card issuer. We accept Visa, MasterCard, Maestro, Bancontact/Mister Cash, and PayPal. If your card issuer refuses to authorise your payment to us, we cannot be held liable for shipping delays or a non-delivery of your order. Orders without valid payment in the name of the registered card holder will not be accepted or processed.

Attention: minors (under 18) may not proceed to the purchase, unless they have permission of one of their parents or their legal guardian

4. Shipping

Ordered products will be delivered as quickly as possible in accordance with the requested shipping method. All shipping costs are subject to change without prior notice. We will make every effort to ensure that you receive your order within the estimated delivery time. The maximum delivery time is 30 days following the day after the order was placed. All goods are supplied subject to availability. If we are unable to deliver your goods within 30 days, we will notify you immediately and inform you of the expected delivery date. If we are unable to deliver your goods within 30 days, you may cancel the undelivered orders/products at any time whatsoever once you have been notified of the late delivery. If payment has already been made, you will receive a full refund for the item or items in question. If the goods we supply are damaged during shipping or do not correspond to the items on the delivery note or the items you ordered, you are required to notify us and return the items within 14 calendar days following receipt. If we do not receive such notification, the customer will be deemed to have accepted the items and to be satisfied with them. We cannot be held liable for any consequential damage due to late delivery or non-delivery by the carrier engaged by the company. Our liability in such instances is limited to the value of the items which it has been demonstrated were not received by the customer.

5. Warranty

All offered products are subject to warranty against manufacturing or material defects. The warranty period is stipulated in the technical data of the product purchased. Defects caused by accidents, negligence or injudicious use are not covered by the warranty.

If you have received a product in a damaged condition, we will of course solve this for you. You must inform us of this within 2 weeks from the day on which you have noticed the damage via info@kiteoptics.com. To ensure a smooth handling we ask you to always add the order number and photo to your mail. Feel free to let us know if you want an exchange or a refund. In this case you will receive a free return label from us. Afterwards, send the damaged product to our return address. In case of a refund, please also add your account number so we can carry out the refund. All items must be returned to us in a neat and tidy condition.

Vlamingveld 89
8490 Jabbeke

6. Products

Products are only for sale, unless stated otherwise, and are not always available at every retail outlet. We make every effort to ensure that the colours on the website match those of the actual product as closely as possible. Certain colours may vary due to technical limitations.

7. Returns & right of withdrawal

In accordance with the distance selling regulations, you have the right to cancel/return any order you have placed via the website within 14 calendar days from the day after the delivery date. You will then be reimbursed as soon as possible, with the exception of perishable goods.

In order to exercise the right of withdrawal, you must inform KITE OPTICS, Vlamingveld 89 , 8490 Jabbeke, Belgium  0032 692319  info@kiteoptics.com of your decision to withdraw from the contract by means of a clear and specific statement (preferably by e-mail or in writing by post). As a consumer, you must be able to prove the notification if necessary.  In order to comply with the withdrawal period, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from the contract, you will receive back from us all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from shipping such as import duties, custom clearance costs, …) no later than 14 days after we have been informed of your decision to withdraw from the contract.

However, the customer is responsible for the return of the goods. Return costs will only be reimbursed if KITE OPTICS has delivered a wrong or damaged article. In all other cases, the customer will have to pay for the return shipment himself. When returning goods from outside the EU bring costs to KITE OPTICS such as import duties, customs clearance costs and such, these costs are carried by the sender/returner of the goods.

We are allowed to wait with the refund until we have received the goods back. You must return or hand over the goods to us no later than 14 days after the day on which you have notified us of your decision to withdraw from the contract. You will be on time if you return the goods before the period of 14 days has expired.



Products must be returned to:

Vlamingveld 89
8490 Jabbeke

We ask you to return the products in undamaged and complete condition (including all accessories), in their original & undamaged packaging, with the label, and ideally with a copy of the delivery note. So feel free to look at the delivered product as you would in the shop. Is your product no longer in its original condition or in its original packaging? Then you will first receive the original purchase amount back, but a payment request will be sent to you afterwards, in accordance with Art. VI.51 WER, the amount of the reduction in value of the goods resulting from the handling of the goods that goes beyond what was necessary to determine the nature, characteristics and functioning of the goods.

8. Force Majeure

We are not responsible for failure to comply with our obligations if this is the consequence of or is caused by labour disputes or any other circumstances that are reasonably beyond the company’s control such as situations of force majeure, civil unrest or riots, floods, fire, strikes, lock-outs, transportation problems and promulgation of laws. If it becomes impossible due to such circumstances for the company to deliver the ordered items in whole or in part within a reasonable timespan, the customer’s liability will be limited to the value of the items already delivered, increased by any associated shipping costs.

9. Contents, Prices and printing errors

We check prices and specifications to the best of our ability, but although we make every effort to ensure that they are correct, we cannot be held liable for errors and omissions. We reserve the right to change our prices and specifications without prior notice.

10. Title to goods

All items supplied to the customer remain the property of KITE OPTICS until we have received all amounts due for the items in question.

11. Complaints

All complaints and comments can be sent to info@kiteoptics.com. We will use our best endeavours to deal with your complaint within 5 working days. If we cannot resolve your complaint immediately, we will inform you of the expected time and keep you informed of all enquiries.

1. All agreements we conclude with our customers, regardless of their place of residence, are governed exclusively by Belgian law and in disputes only the competent Belgian courts are competent. If, for reasons of international law, other laws apply, in the interpretation of current general terms and conditions, first and foremost, the Belgian Law on Market Practices and Consumer Protection will be used.

2. In the event of extrajudicial settlement of the dispute, the Consumer Consumption Service of the FPS Economy is authorized to receive any request for extrajudicial settlement of consumer disputes. This will in turn handle the application itself or send it to a qualified entity. You can reach the Consumer Ombudsman through this link: https://www.consumerombudsman.be/en

3. In the event of disputes of a cross-border nature, you can also appeal to the European Union’s Online Dispute Resolution platform through this link: http://ec.europa.eu/odr

12. Safety

We make every effort to protect the safety of users of our online ordering service. We make use of SSL (secure socket layer) technology to secure your data during all sales transactions with us. Any information you provide is fully encrypted so that third parties cannot read it. (For Netscape click on the ‘safety icon’ at the bottom of the taskbar and verify whether SSL2 and SSL3 are ticked. For Internet Explorer click on Image, Menu and Internet Options and click on ‘Advanced’. Check there whether SSL2 and SSL3 are ticked. Your browser will confirm that you are working in a safe environment: an icon with a locked padlock or a picture of a key will appear on the taskbar at the bottom of your screen.

13. Copyright

The content of this website and any other publications of KITE OPTICS are the property of or are licensed by KITE OPTICS or are used with the owner’s permission. Reproduction is strictly prohibited without authorisation.

You retain copyright to a customer review which you submit on our website.

15. Contact details

Vlamingveld 89
8490 Jabbeke, Belgium
Tel. +32(0)50 69 23 19

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