Refund and returns policy

In accordance with the distance selling regulations, you have the right to cancel/return any order you have placed via the website within 14 calendar days from the day after the delivery date. You will then be reimbursed as soon as possible, with the exception of perishable goods.

In order to exercise the right of withdrawal, you must inform KITE OPTICS, Vlamingveld 89 , 8490 Jabbeke, Belgium  0032 50 692319 of your decision to withdraw from the contract by means of a clear and specific statement (preferably by e-mail or in writing by post). As a consumer, you must be able to prove the notification if necessary.  In order to comply with the withdrawal period, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from the contract, you will receive back from us all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from shipping such as import duties, custom clearance costs, …) no later than 14 days after we have been informed of your decision to withdraw from the contract.

However, the customer is responsible for the return of the goods. Return costs will only be reimbursed if KITE OPTICS has delivered a wrong or damaged article. In all other cases, the customer will have to pay for the return shipment himself. When returning goods from outside the EU bring costs to KITE OPTICS such as import duties, customs clearance costs and such, these costs are carried by the sender/returner of the goods.

We are allowed to wait with the refund until we have received the goods back. You must return or hand over the goods to us no later than 14 days after the day on which you have notified us of your decision to withdraw from the contract. You will be on time if you return the goods before the period of 14 days has expired.

Products must be returned to:

Vlamingveld 89
8490 Jabbeke

We ask you to return the products in undamaged and complete condition (including all accessories), in their original & undamaged packaging, with the label, and ideally with a copy of the delivery note. So feel free to look at the delivered product as you would in the shop. Is your product no longer in its original condition or in its original packaging? Then you will first receive the original purchase amount back, but a payment request will be sent to you afterwards, in accordance with Art. VI.51 WER, the amount of the reduction in value of the goods resulting from the handling of the goods that goes beyond what was necessary to determine the nature, characteristics and functioning of the goods.

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