REQUEST REPAIRS
A KITE CAN ALWAYS BE REPAIRED
No matter what happens to your instrument, there is rarely a reason to replace it. From minor adjustments to major repairs, your KITE binocular or spotting scope can be restored by experienced optical technicians. Even in cases of severe damage, repair is often possible due to their modular build structure. This allows you to continue enjoying your instrument for many years to come. Please read the FAQ first to assess whether your instrument is in need of repair at all.
HOW TO REQUEST A REPAIR
If your KITE OPTICS product requires service or repair, you can either return it to the reseller where it was originally purchased or send it directly to the KITE OPTICS service centre in Belgium. Your reseller can manage the complete service process on your behalf. When sending a product directly to us, please follow the steps below to ensure that your shipment can be processed safely and efficiently.
1. Determine whether you are in- or outside of the European Union
Do not send products from outside the European Union without contacting us in advance. International shipments may require customs documentation and specific shipping instructions. To avoid delays, additional charges or the return of your parcel, please contact us via the form below before shipping your product. We will provide you with the correct instructions.
2. Prepare your product for shipment
The sender is responsible for shipping the product to our service centre.
Please remove all accessories from the instrument, unless directly related to the issue.
Carefully package and protect your product to prevent damage during transport. We recommend using either bubble wrap, crumpled paper or professional cushioning materials. Please refrain from using clothing or any other personal items.
3. Include your contact- and repair information
Every shipment must include a short note containing:
- Your full name
- Postal address
- Phone number
- Email address
- A clear and concise description of the issue
This information allows us to identify your shipment and process the repair as quickly and efficiently as possible.
4. Send your instrument to our service centre
KITE OPTICS
Vlamingveld 89
8490 Jabbeke
Belgium
We recommend using a reliable and traceable shipping method.
5. Await our confirmation
Once your product arrives at our service centre, we will confirm receipt by email.
The average turnaround time is approximately two weeks, calculated from the day we receive your product until it is shipped back to you.